Refund Policy

This Refund Policy outlines the terms and conditions governing refunds for payments made by clients for the company's products and services.

1. General Refund Policy

All payments made by clients are generally considered final and non-refundable once the service, subscription, project, or applicable deliverable has commenced, unless otherwise stated in the service agreement or approved by management.

2. Eligible Refunds

A client may request a refund under the following circumstances:

  • The company is unable to deliver the agreed service due to circumstances attributable to the company.
  • The client was charged an incorrect amount due to a billing or processing error.
  • A duplicate payment was made for the same service.
  • A refund is specifically provided for under the client's contract or service agreement.
  • Other circumstances approved by management on a case-by-case basis.

3. Non-Refundable Payments

Refunds generally will not be granted for:

  • Services that have already been fully delivered or utilized.
  • Subscription periods that have already commenced or been partially used.
  • Change of mind or failure to use the service.
  • Failure to cancel a recurring subscription before the next billing date.
  • Delays or issues caused by the client, including incomplete information or failure to provide required materials.
  • Promotional, discounted, or specially negotiated payments, unless otherwise agreed.

4. Recurring Payments

For clients enrolled in recurring payments through Xendit, cancellation of the subscription will stop future recurring charges but will not automatically result in a refund for the current billing period.

Clients must request cancellation before the next scheduled billing date to avoid the next recurring charge.

5. Refund Request

Clients requesting a refund must submit a written Refund Request containing the following information:

  • Client/Company Name
  • Date of Payment
  • Amount Paid
  • Invoice or Transaction Reference Number
  • Reason for Refund
  • Preferred Refund Method
  • Supporting documents, if applicable

6. Refund Review and Approval

All refund requests will be reviewed by the company. Approval of a refund is subject to the circumstances of the request, the applicable service agreement, and company approval.

The company may request additional information or supporting documents before processing the refund.

7. Refund Processing

Once approved, the refund will be processed using the applicable refund method and, whenever possible, through the same payment channel used for the original transaction.

For payments processed through Xendit, the actual time for the refunded amount to be credited may depend on the payment method and the relevant financial institution or payment provider.

8. Processing Fees

Where applicable, payment processing fees, transaction fees, or other non-recoverable charges may be deducted from the refund amount, provided that such deduction is permitted under the applicable agreement and regulations.

9. Refund Timeline

Approved refunds will be processed within the company's standard processing period after approval. The actual receipt of funds may take additional time depending on the payment provider or financial institution.

10. Final Decision

The company reserves the right to evaluate refund requests individually and make the final determination based on the applicable contract, service terms, payment records, and circumstances of the request.

By making a payment or enrolling in a recurring payment arrangement, the client acknowledges and agrees to this Refund Policy and the applicable terms of the service agreement.